Smart911 - Share Critical Information Before an Emergency

Smart911 - Share Critical Information Before an Emergency

The Chattahoochee River 9-1-1 Authority (ChatComm), serving the Cities of Sandy Springs and Johns Creek, is the first in Georgia to purchase and use Smart911. Smart911 allows residents to enter information online that is delivered automatically to a 9-1-1 operator when a 9-1-1 call is placed. This same information can be accessed by emergency responders as well. 

“By entering critical information online before an emergency, you can help ensure that first responders are better prepared to serve you when you call 9-1-1,” said Mayor Eva Galambos. “Help the City of Sandy Springs help you. Register today.”

Smart911 is a service free to citizens, providing them with the ability to enter information they want to make available to 9-1-1 call takers through a secure website. A person does not have to be a resident of Sandy Springs to enter information. In fact, City officials are encouraging anyone interested to enter their information because anywhere there is a Smart911 system, a registered user’s information will appear to call takers. While there is a minimum data set users must enter, information may also include a child’s or pet’s photo, medical conditions, emergency contacts, home addresses of mobile phone callers, disabilities or other rescue-related information. Smart911 delivers this information automatically with any 9-1-1 call to the call taker’s work station. The service enhances response and supports improved incident outcomes by providing responders with critical information. Two common use cases would be a missing child – a recent photograph of the child would be immediately available to responders; or, a medical emergency – an individual’s pertinent medical history would assist medical responders in developing a treatment plan.

For additional information, please visit or view the various informational flyers below.


Submit your Contact Information to ChatComm’s Smart 911 System

Update the Contact Information you Previously Submitted


Sandy Springs Smart 911 in the Media